IT System Administrator - VoIP (f/m/d)
eGroup is the umbrella brand of ebuero AG, the market leader for office services in Germany, as well as other brands in Europe, especially in Spain, Italy and France. With 800 employees worldwide, we offer high-quality telephone secretarial services, prestigious business addresses and exclusive office and meeting rooms in Europe's most important cities.
In a world full of distractions, we have something extraordinary to offer: Focus. With our services, we enable small and medium-sized companies not to be distracted by calls, but to focus their attention on what is really important to them. This relieves employees and allows them to focus on their topics without disappointing a customer unable to reach anyone.
Rooted in a culture of flat hierarchies and a let’s-do-it mentality, we foster an environment where innovation thrives. Our dynamic, multinational Teams thrive on collaborative thinking and welcome varied thoughts and ideas from all team members. As they are passioned for crafting software that meets the challenge of complex business needs and stay agile to embrace changes and challenges.
Our offer to you:
- An open, friendly, international team with flat hierarchies, looking forward to your input and working with you
- A safe job with a good salary: We are a very successful growing company with over 20 years of experience and an entrepreneurial mindset
- Enjoy our great office space in the heart of Berlin that’s easy to reach at U Kleistpark or S Julius-Leber-Brücke
- Ride a bike or a train: We provide a bike (Swapfiets) or support your public transport ticket (BVG)
- You need a vacation? 28 days for everyone. You don´t smoke? Get one extra day off (29 days of vacation from the start).
- We offer a hybrid working model (50/50) and flexible working hours.
- Choose the equipment that's best for you: MacBook or PC?
- Become a foam master or bartender: Enjoy the best coffee machine and beer from tap in our office, and of course other drinks and fruit snacks.
- Individual development opportunities and free access to a comprehensive Mental Health Coaching Program for all professional and private matters
- In addition, some fabulous team and company events
What you’ll be doing:
- You are responsible to operate a 24/7 high-available VoIP infrastructure.
- You have an overview over the whole architecture and further optimize it.
- You plan and install new VoIP services or keep them up to date.
- Yiu ensure impeccable call quality and performance with state-of-the-art monitoring software.
- You monitor and coordinate with our upstream carriers.
- You support our software developers and AI-teams with VoIP expertise in the further development of our software.
Upcoming projects and challenges:
- Migration of VoIP Layer 3rd party call control to distributed WebRTC Softphones
- Building a high available and scalable WebRTC Softphone Registrar
- Transition of a SIP Servlet based contact center application to a modern HTML5 application
- Modernization and refactoring of the existing environment
- Create an interconnect between our contact center application and MS Teams
What you bring to the table:
- You support our good team spirit by bringing your best self to work
- You have good experience in the VoIP field, especially with FreeSWITCH or Kamailio. A plus would be also Asterisk.
- You have a good understanding of VoIP protocols and architectures, and you can read SIP traces (SIP, RTP, WebRTC, RTCP…)
- You are feeling comfortable with Linux and database queries
- You can work independently and effectively, co-coordinate tasks and responsibilities
- You recognize opportunities for seamless improvements, and you are driven to implement them into a modern infrastructure
Sounds great? We are very much looking forward to get in touch with you.
We at eGroup are fostering diversity and are committed to create teams with a broad variety of backgrounds, experiences, perspectives and skills. All decisions about interviews, offers and employment are based on expertise, merit and business need. We are open to applications from human beings, no matter which identity, gender or race.
More about our product: ebuero.de
Our career page: egroup.io